Terms & Conditions

By using our Website & Services you agree to our Terms, Conditions & Privacy policy as stated below

Our online prices are as stated and there is no "Best Price" option available. We do offer Trade/Dealer only discounts to those who visit our shop.

Items will be described as accurately as possible.  Please remember that antique, vintage and pre-owned items will show signs of use.  Any major flaws such as chips, cracks and restoration will be noted in the description.  A more detailed explanation of products can be obtained by contacting us.
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

V&A Antiques is committed to respecting the privacy of its customers. We understand that card security is a high priority and we have taken every precaution to ensure that this information is collected and stored accurately and confidentially without danger of unauthorised access. For full details please see our privacy policy.

RETURN POLICY

You have the statutory right to cancel a purchase or return any products you have purchased within 14 days, starting the day after the goods come in to your possession or the possession of the person you have the goods delivered to. To do so you must notify us within those  14 days. We advise that you obtain a durable proof of cancellation (email, letter etc.), for reference purposes.

You must return the item(s) without delay within fourteen (14) days of your notice to cancel. You will then be entitled to a full refund of the original purchase price and outbound postage costs, which will be paid within 7 days of the receipt of the returned item(s). Please keep the products purchased in a saleable condition and retain the original packaging in the condition it was provided. We reserve the right to ask the customer to pay all relevant costs of return of items. Item must be returned by a trackable means and the customer is responsible for the goods until they have been returned to V&A Antiques. It is advised that the customer obtains a receipt to show proof of posting.

If you have asked for an express delivery service that is more than the standard shipping charge for the delivery of your item(s) then we are only obliged to refund the basic delivery cost.

For large items that cannot be sent via post or have been delivered in person, there will be a charge for the collection that equals the initial delivery charge.

After this fourteen (14) day period has expired we will be unable to accept returns of any items purchased, unless faulty.

In the event that you discover any defect in the goods or that the goods arrive damaged, you must report the defect within 7 days of the date you receive them. Please keep the products purchased in the condition in which they were received and retain the original packaging in the condition in which it was provided. We will require photographic evidence of the state of the item and of its packaging before a refund can be offered. We may require you to return the item(s) at our expense. Should you be eligible for a refund, you will receive this within 7 days via your original method of payment.

Any non-faulty items returned will always be returned at the expense of the customer.

Privacy Policy

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

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