V&A ANTIQUES

By using our Website & Services you agree to our Terms, Conditions & Privacy policy as stated below

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Our online prices are as stated and there is no "Best Price" option available. We do offer Trade/Dealer only discounts to those who visit our shop.

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Items will be described as accurately as possible.  Please remember that antique, vintage and pre-owned items will show signs of use.  Any major flaws such as chips, cracks and restoration will be noted in the description.  A more detailed explanation of products can be obtained by contacting us.
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

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V&A Antiques is committed to respecting the privacy of its customers. We understand that card security is a high priority and we have taken every precaution to ensure that this information is collected and stored accurately and confidentially without danger of unauthorised access. For full details please see our privacy policy.

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RETURN POLICY

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You have the statutory right to cancel a purchase or return any products you have purchased within 14 days, starting the day after the goods come in to your possession or the possession of the person you have the goods delivered to. To do so you must notify us within those  14 days. We advise that you obtain a durable proof of cancellation (email, letter etc.), for reference purposes.

You must return the item(s) without delay within fourteen (14) days of your notice to cancel. You will then be entitled to a full refund of the original purchase price and outbound postage costs, which will be paid within 7 days of the receipt of the returned item(s). Please keep the products purchased in a saleable condition and retain the original packaging in the condition it was provided. We reserve the right to ask the customer to pay all relevant costs of return of items. Item must be returned by a trackable means and the customer is responsible for the goods until they have been returned to V&A Antiques. It is advised that the customer obtains a receipt to show proof of posting.

If you have asked for an express delivery service that is more than the standard shipping charge for the delivery of your item(s) then we are only obliged to refund the basic delivery cost.

For large items that cannot be sent via post or have been delivered in person, there will be a charge for the collection that equals the initial delivery charge.

After this fourteen (14) day period has expired we will be unable to accept returns of any items purchased, unless faulty.

In the event that you discover any defect in the goods or that the goods arrive damaged, you must report the defect within 7 days of the date you receive them. Please keep the products purchased in the condition in which they were received and retain the original packaging in the condition in which it was provided. We will require photographic evidence of the state of the item and of its packaging before a refund can be offered. We may require you to return the item(s) at our expense. Should you be eligible for a refund, you will receive this within 7 days via your original method of payment.

Any non-faulty items returned will always be returned at the expense of the customer.